Refund Policy — Nventory

1. Our Commitment

We want you to be completely satisfied with Nventory. If the Software does not meet your needs, we will make it right.

2. 7-Day Money-Back Guarantee

We offer a full refund within 7 days of your purchase date, no questions asked. To request a refund within this window, simply email us at support@nventory.app with your order number or the email address used at checkout. Refunds are typically processed within 5–10 business days by LemonSqueezy.

3. Refunds After 7 Days

After the 7-day window, refund requests are considered on a case-by-case basis. We will generally issue a refund if:

The Software has a critical bug that we are unable to fix within a reasonable time.
The Software does not work on your supported operating system as described.
Exceptional circumstances apply — just contact us and explain your situation.

We reserve the right to decline refund requests that do not meet these criteria, particularly where there is evidence of misuse or abuse of the refund policy.

4. Free Trial

Nventory includes a free 14-day trial that requires no purchase. We strongly encourage you to use the trial before buying to ensure the Software meets your needs. Refund requests citing reasons that could have been discovered during the trial period may be declined after the 7-day window.

5. How to Request a Refund

Email support@nventory.app with:

Your order number (from your LemonSqueezy receipt email).
The email address used at purchase.
A brief description of the issue (for requests after 7 days).

We aim to respond within one business day.

6. License Revocation on Refund

When a refund is issued, the associated license key is revoked and the Software will cease to function after the next license check. Any data you entered into the Software remains on your machine and is not deleted.

7. Payment Processor

Payments are processed by LemonSqueezy, who acts as the Merchant of Record. Refunds are issued through LemonSqueezy back to your original payment method.

8. Contact

For any questions about refunds, contact us at support@nventory.app. We're a small team and we care about every customer.